Hanoi Answers

Mailing Goods and Taxes

As we all know, dealing w/the postal system in Vietnam is a complete pain in the ass. Every time I've dealt w/them, I've been tempted to pick up stakes and leave the country. Anyhow, I bought a phone in Singapore a few months ago. I was told the phone carried an international warranty and would be covered in Vietnam. Anyhow, to make a long story short, I need to mail the phone to Singapore for service. The last time I mailed something to be serviced, when it returned to VN, I had to pay a huge tax on the VALUE of the product -- despite the fact that it was mine and wasn't brand new, etc. Needless to say, I don't want to have that same issue again; does anyone know of a way to make arrangements w/the post office to have something sent for service and not have to pay taxes to get it back? Whew! That's a long post!

posted about 15 months ago by kparsons - viewed 425 times

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answered about 15 months ago by Mike

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The issue is not with the post office re the import taxes, these taxes are collected by the Customs Department. I am in business and import/export and from my experience with the Customs Department whatever you do with them you will experience difficulties. There are rules & regulations covering the situation you describe, and it should be possible to send the phone to Singapore and receive it again without paying taxes. However the Customs people are either unwilling to apply them, don't know the regulations, or do not have the necessary forms to complete etc. etc.

My advice, forget it, unless you can get the assistance of a savvy local importer/exporter.

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answered about 15 months ago by KandA